Return Policy
Ma Maison Home provides our customers with products of the highest quality. We meticulously select and use only the very best materials available, ensuring that our products are built to last a lifetime of use.
If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return policy to ensure your peace of mind.
45-Day Money Back Guarantee: We stand behind the quality of our products. If you are not satisfied with your purchase after 45 days of receipt, you may return it for a full refund, no question asked.
Lifetime Warranty: We are confident in the durability and craftsmanship of our products. Therefore, we offer a lifetime warranty against defects and workmanship. If your product experiences any issues due to manufacturing defects, we will repair or replace it free of charge.
Return Process: To initiate a return, simply contact our customer service team withing 45 days of receiving your order. Please provide your order number and reason for return. We will guide you through the return process and provide you with a return shipping label if necessary.
Conditions of Return:
- The item must be returned in its original packaging, with all of the accessories and documentation included.
- The product must be in unused and resalable condition.
- Returns must be postmarked withing 45 days of receiving your order.
Refund and Processing: Once we receive your returned item(s), our team will inspect it to ensure it meets our return policy and conditions. Upon approval, we will process your refund within 5-7 business days. Refunds will be issued to the original method of payment.
Exclusions: Our return policy does not cover damage caused by misuse, neglect, or normal wear and tear. Additionally, products from unauthorized retailers or resellers are not eligible for return or warranty coverage.
Contact us: If you have any questions or concerns regarding our return policy, please do not hesitate to contact our customer service team. We are here to assist you and ensure your satisfaction with every purchase.
Thank you for choosing Ma Maison Home. We appreciate your trust in our products!